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If your question is not answered here, please call us toll-free at 858-217-2470 or email us at frontdesk@membersloanservices.com.

SELECTING A LENDER
1.	What is the difference between a direct lender and a mortgage broker?
2.	How should I compare rates offered by different lenders?

OUR LOAN PROCESS
3.	Can I obtain a pre-approval before finding a property?
4.	Is there an application fee or any up-front costs?
5.	What supporting documentation will I be required to provide?
6.	How long does it take to close my loan?
7.	Can you use an appraisal I already have?
8.	Who is my contact person?
9.	When can I lock my interest rate?
10.	How do I lock my interest rate?
11.	When is the best time to lock a purchase transaction?
12.	When is the best time to lock a refinance transaction?
13.	If rates fall after I've locked, will you lower my rate?
14.	What happens if I switch loan programs after I have locked my rate?
15.	What happens if my loan process takes longer than my lock period?
16.	How soon after I sign loan documents will my loan close?
17.	If I am receiving cash out at the end of the transaction, how will I receive my proceeds?
18.	What happens to my loan after it closes?
19.	Does my homeowners insurance need to be current at the time my loan closes?
20.	What is your appraisal process and will my appraisal state the current value of my home?
21.	What additional procedures are required of lenders by the new USA Patriot Act?
22.	Can I select my own title and escrow company?

PROGRAM GUIDELINES
23.	Do your loans have prepayment penalties?
24.	Do I have to have an impound/escrow account for the payment of my taxes and insurance?
25.	What is the minimum down payment required?
26.	What is the maximum debt-to-income ratio?
27.	Do you lend on Mobile Homes or Manufactured Homes?
28.	Can I set up a direct debit to make my monthly payment?
29.	Can I make a bi-weekly payment?
30.	If my loan requires Private Mortgage Insurance (PMI), when can I have it removed?
31.	Can I refinance my home if it has been listed for sale in the last twelve months?
32.	Can I close my loan in the name of a Trust?
33.	When is paying off my current second mortgage considered cash out?
34.	Can I subordinate a Third Lien?

MORTGAGE TERMS
35.	What is a Three Day Right to Cancel?
36.	What is a FICO score?
37.	What are loan points?
38.	Are loan points tax deductible?
39.	What are loan fees?
40.	What is a rebate?
41.	What is a "no cost loan"?
42.	What is PMI?
43.	What is the difference between a conforming loan and a jumbo loan?
44.	What is prepaid interest?
45.	What is the difference between the rate and the APR?
46.	What is a subordination agreement?
47.	What is Title Insurance?

CREDIT REPORT QUESTIONS
48.	How can I obtain a Free Credit Report?
49.	Where can I turn for help cleaning up my credit?
50.	How do I dispute an item on my credit report?
51.	What steps do I take if I become a victim of Identity Theft?

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